{"id":1145,"date":"2022-09-19T18:49:16","date_gmt":"2022-09-19T18:49:16","guid":{"rendered":"https:\/\/textileexchange.org\/standards-feedback\/"},"modified":"2023-06-09T08:01:31","modified_gmt":"2023-06-09T13:01:31","slug":"standards-feedback","status":"publish","type":"page","link":"https:\/\/textileexchange.org\/standards-feedback\/","title":{"rendered":"Standards Feedback"},"content":{"rendered":"<section class=\"hero-section hero-section__fullwidth-image has-sand-background-color hero-section--text-center\">\n\t<div class=\"container\">\n\n\t\t<div class=\"row\">\n\t\t\t<div class=\"col-12 col-lg-8 mx-auto\">\n\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h1>\n\t\t\t\t\t\tWe\u2019re committed to constant improvement.\t\t\t\t\t<\/h1>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p>\n\t\t\t\t\t\t<p>That\u2019s why we welcome feedback of all kinds, including complaints. We want you to help us get better at what we do.<\/p>\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t<\/div>\n<\/section>\n\n\n\t<section id=\"page-block-block_63a4d8479eccb\" class=\"acf-block block-accordion has-cloud-background-color\">\n\t\t\t\t<div class=\"page-accordion\">\n\t\t\t<div class=\"container\">\n\t\t\t\t<div class=\"row\">\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-12 col-lg-4\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h6 class=\"overline\">\n\t\t\t\t\t\t\t\t\tFEEDBACK\t\t\t\t\t\t\t\t<\/h6>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"block-accordion__title\">\n\t\t\t\t\t\t\t\t\t\tHow to give feedback\t\t\t\t\t\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"col-12 col-lg-7 offset-lg-1\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bellow\">\n\t\t\t\t\t\t\t\t<div class=\"bellow__title\">\n\t\t\t\t\t\t\t\t\t<h4>\n\t\t\t\t\t\t\t\t\t\tFeedback on our standards and policies\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"bellow__content\">\n\t\t\t\t\t\t\t\t\t<p>You can submit any feedback or questions for us using the contact form.<\/p>\n<div class='c-btn-wrapper text-left'><a href='https:\/\/www.tfaforms.com\/5063645\/' class='c-btn c-btn-secondary c-btn-color-normal' target='_self'><span>Submit feedback here<\/span><\/a><\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bellow\">\n\t\t\t\t\t\t\t\t<div class=\"bellow__title\">\n\t\t\t\t\t\t\t\t\t<h4>\n\t\t\t\t\t\t\t\t\t\tProblems accessing our systems\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"bellow__content\">\n\t\t\t\t\t\t\t\t\t<p>If you need help with any of our systems you can speak to the system administrator directly or use our contact form.<\/p>\n<div class='c-btn-wrapper text-left'><a href='https:\/\/textileexchange.org\/contact\/' class='c-btn c-btn-secondary c-btn-color-normal' target='_self'><span>Go to contact form<\/span><\/a><\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bellow\">\n\t\t\t\t\t\t\t\t<div class=\"bellow__title\">\n\t\t\t\t\t\t\t\t\t<h4>\n\t\t\t\t\t\t\t\t\t\tComplaints about a certified organization\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"bellow__content\">\n\t\t\t\t\t\t\t\t\t<p>We recommend you submit any complaint about a certified organization to that organization. They are all required to have a complaints process in place. If you prefer to speak to us directly, you can use our complaints form.<\/p>\n<div class='c-btn-wrapper text-left'><a href='https:\/\/textileexchange.org\/complaint-form\/' class='c-btn c-btn-secondary c-btn-color-normal' target='_self'><span>Go to complaints form<\/span><\/a><\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bellow\">\n\t\t\t\t\t\t\t\t<div class=\"bellow__title\">\n\t\t\t\t\t\t\t\t\t<h4>\n\t\t\t\t\t\t\t\t\t\tComplaints about a certification body\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"bellow__content\">\n\t\t\t\t\t\t\t\t\t<p>We recommend you submit any complaint about a certification body to that body. They are all required to have a complaints process in place. You can find the accreditation body for each certification body by following the link from the name of the standard in the list of certification bodies. If you prefer to speak to us directly, you can use our complaints form.<\/p>\n<div class='c-btn-wrapper text-left'><a href='https:\/\/textileexchange.org\/complaint-form\/' class='c-btn c-btn-secondary c-btn-color-normal' target='_self'><span>Go to complaints form<\/span><\/a><\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bellow\">\n\t\t\t\t\t\t\t\t<div class=\"bellow__title\">\n\t\t\t\t\t\t\t\t\t<h4>\n\t\t\t\t\t\t\t\t\t\tMisuse of our standard logos or fraud\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"bellow__content\">\n\t\t\t\t\t\t\t\t\t<p>If you know which certification body a logo misuse or fraud case relates to, we recommend you submit any complaint to that certification body. All of them are required to have a complaints process in place. If you prefer to speak to us directly, you can use our complaints form.<\/p>\n<div class='c-btn-wrapper text-left'><a href='https:\/\/textileexchange.org\/complaint-form\/' class='c-btn c-btn-secondary c-btn-color-normal' target='_self'><span>Go to complaints form<\/span><\/a><\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bellow\">\n\t\t\t\t\t\t\t\t<div class=\"bellow__title\">\n\t\t\t\t\t\t\t\t\t<h4>\n\t\t\t\t\t\t\t\t\t\tComplaints about us\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"bellow__content\">\n\t\t\t\t\t\t\t\t\t<p>You can submit any complaints about us using our complaints form.<\/p>\n<div class='c-btn-wrapper text-left'><a href='https:\/\/textileexchange.org\/complaint-form\/' class='c-btn c-btn-secondary c-btn-color-normal' target='_self'><span>Go to complaints form<\/span><\/a><\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\t\n\n<section id=\"page-block-block_632a1e8264f87\" class=\"acf-block block-grid-icons page-block--dark has-grove-background-color block-grid-icons--left\">\n\t\t<div class=\"container\">\n\t\t<div class=\"row\">\n\t\t\t<div class=\"col-12\">\n\n\t\t\t\t\t\t\t\t\t<h6 class=\"overline text-left\">\n\t\t\t\t\t\tHINTS AND TIPS\t\t\t\t\t<\/h6>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<h2 class=\"text-left\">\n\t\t\t\t\t\t\tHelp us to help you\t\t\t\t\t\t<\/h2>\n\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\t\t\t<div class=\"row justify-content-md-center justify-content-xl-start\">\n\t\t\t\t\t\t\t\t\t<div class=\"col-12 col-md-6 col-xl-4\">\n\t\t\t\t\t\t<div class=\"block-grid-icons__icon-card block-grid-icons__icon-container-wrap\">\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"block-grid-icons__icon-wrap block-grid-icons__icon-container\">\n\t\t\t\t\t\t\t\t\t<i class=\"icon-challenges\"><\/i>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>Please give us as much evidence to support your complaint as you can. Photos, copies of documents, and descriptions of what you\u2019ve seen are key to processing any complaint.<\/p>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"col-12 col-md-6 col-xl-4\">\n\t\t\t\t\t\t<div class=\"block-grid-icons__icon-card block-grid-icons__icon-container-wrap\">\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"block-grid-icons__icon-wrap block-grid-icons__icon-container\">\n\t\t\t\t\t\t\t\t\t<i class=\"icon-reports\"><\/i>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>Please submit complaints using the <a href=\"https:\/\/textileexchange.org\/complaint-form\/\">complaint form<\/a>. This makes sure we have all of the information which we need to process the complaint, and that it\u2019s received by the correct person.<\/p>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"col-12 col-md-6 col-xl-4\">\n\t\t\t\t\t\t<div class=\"block-grid-icons__icon-card block-grid-icons__icon-container-wrap\">\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"block-grid-icons__icon-wrap block-grid-icons__icon-container\">\n\t\t\t\t\t\t\t\t\t<i class=\"icon-user\"><\/i>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>We receive and process all complaints. Depending on the complaint, we might not follow up with the complainant or might not be able to provide detailed information about how the complaint can be resolved.<\/p>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":9,"featured_media":0,"parent":0,"menu_order":13,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"12286,11580,12290,11719,18931,12357","_relevanssi_noindex_reason":"","_themeisle_gutenberg_block_has_review":false,"footnotes":""},"class_list":["post-1145","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.6 - 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